Privacy Policy

1. Introduction

PR Service Centre respects the privacy of visitors to our website. This Privacy Policy explains how we may collect, use, store and protect information provided by visitors when they browse our website, submit an enquiry, request a quotation or communicate with us.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

• Name and contact information.
• Email address and telephone number.
• Company or organisation name.
• Project or service requirements submitted through enquiry forms.
• Information provided when requesting a quotation or consultation.
• Information contained in messages or communications sent to us.
• Technical information such as browser type, device information, IP address and website usage information where collected through analytics or similar technologies.

3. How Information Is Collected

Information may be collected when you voluntarily provide it to us through website forms, email, telephone communication or other contact methods.

Certain technical information may also be collected automatically when you browse the website through cookies, analytics tools, server logs or similar technologies.

4. How We Use Your Information

Information provided to PR Service Centre may be used for legitimate business and operational purposes, including:

• Responding to enquiries and requests.
• Understanding your HVAC project or maintenance requirement.
• Preparing quotations and proposals.
• Scheduling site visits, inspections or service activities.
• Providing and managing our services.
• Communicating regarding projects, services or enquiries.
• Improving our website, services and customer experience.
• Maintaining website security and preventing misuse.
• Complying with applicable legal or regulatory requirements.

5. Enquiry and Contact Information

If you submit an enquiry through our website, the information you provide may be used by PR Service Centre to contact you regarding your enquiry, project requirement, quotation, maintenance requirement or requested service.

We do not require you to provide information that is unrelated to the purpose of your enquiry.

6. Sharing of Information

PR Service Centre does not intend to sell or rent personal information submitted through this website.

Information may be shared where reasonably necessary to operate our business, provide requested services, process communications, support website functionality, comply with legal obligations or protect our rights and property.

Where third-party service providers are used for website hosting, analytics, communication or other business functions, information may be processed by those providers according to their applicable terms and privacy practices.

7. Cookies & Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the visitor experience.

Analytics technologies may collect information about how visitors interact with the website, such as pages visited, approximate usage patterns, device information and technical information.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

PR Service Centre takes reasonable measures to protect information submitted through the website against unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain business and transaction records, resolve enquiries or disputes, comply with legal obligations, or protect our legitimate interests.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

PR Service Centre is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children's Privacy

Our website and services are intended for businesses, organisations and general users seeking HVAC-related information or services. We do not knowingly request personal information from children for the purpose of providing our commercial services.

12. Your Choices

You may choose not to provide certain information. However, some information may be necessary for us to respond to an enquiry, prepare a quotation, arrange a site visit or provide requested services.

Where applicable, you may contact us regarding information we hold about you or request correction of inaccurate information, subject to applicable law and legitimate business requirements.

13. Changes to This Privacy Policy

PR Service Centre may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

The updated version will be published on this page with the revised "Last Updated" date.

14. Contact Us

If you have questions regarding this Privacy Policy or would like to contact PR Service Centre regarding information submitted through the website, please use our Contact page.